Canine High School LLC Service Agreement

This Service Agreement ("Agreement") is made and entered into as of

by and between Canine High School LLC ("k9HS"), with a principal place of business at 358 Roswell Ave. Long Beach, CA, and  ("Client")

1. ENROLLMENT AND SERVICES

1.1 Enrollment

Client hereby enrolls their dog, ("Dog"), in k9HS programs, including but not limited to:

• School Program services

• Group classes

• Private training sessions

• Online training and courses

• Boarding and daycare services

• At-home services

1.2 Services

k9HS provides a structured learning environment for dogs and their owners. Services may include, but are not limited to:

• Access to online resources and educational materials

• Access to Training Studio

• Guidance and support from k9HS staff

• Training plans tailored to Dog’s needs

1.3 Disclaimer

• No Guarantee of Results

k9HS does not guarantee specific behavioral changes in the Dog. Every dog is an individual, and factors such as genetics, environment, previous experiences, and health conditions may impact training outcomes. While k9HS provides expert guidance and scientifically sound training methods, success is dependent on multiple factors beyond k9HS's control.

• Client Responsibility

The Client acknowledges that progress and success depend primarily on their dedication to the consistent application of training techniques at home and in everyday life. Behavioral change is a long-term process requiring patience, repetition, and reinforcement. The Client is responsible for ensuring that all family members or individuals interacting with the Dog adhere to the training techniques and guidelines provided by k9HS. Inconsistencies, lack of follow-through, or reinforcement of undesired behaviors can hinder or reverse progress.

• Individualized Approach

Training plans are customized to meet the specific needs of the Dog and Client, requiring active participation, commitment, and effort from the Client. The Client agrees to:

• Follow the provided training plan and instructions consistently.

• Implement necessary lifestyle adjustments that support the Dog’s learning and behavior modification.

• Communicate any challenges, concerns, or setbacks to k9HS promptly to allow for necessary adjustments to the training approach.

• Attend scheduled training sessions and complete any recommended exercises between sessions.

• Ensure the Dog's environment is conducive to training by minimizing stressors and distractions.

By enrolling in k9HS training services, the Client acknowledges that success is a shared responsibility and that long-term behavioral improvements require sustained effort, patience, and a willingness to implement necessary changes.

1.4 Non-Solicitation Clause

Client agrees that hiring, attempting to hire, or engaging in any direct arrangement with any k9HS staff member, trainer, or contractor for training services outside of k9HS, without prior written consent from k9HS, constitutes a material breach of this Agreement. Such actions undermine the integrity of k9HS’s business operations and will result in the immediate termination of all services provided to the Client, as well as the termination of the involved employee or contractor. Additionally, k9HS reserves the right to seek legal remedies, including but not limited to injunctive relief and damages, for any such breach. This clause remains in effect for the duration of the Client’s participation in k9HS programs and for a period of 12 months following the conclusion of services or end of a previous trainer’s employment - whichever is later.

1.5 Indemnification and Liability for Health and Wellness Advice

Client acknowledges that any health, wellness, nutrition, or animal husbandry advice provided by k9HS is for informational purposes only and does not constitute veterinary or medical guidance. The Client is solely responsible for consulting with their veterinarian before implementing any dietary changes, starting new supplements, or making any decisions related to the Dog’s health and wellness, including but not limited to neutering and spaying. k9HS shall not be held liable for any health-related outcomes resulting from the Client's decisions based on such information.

1.6 Spay and Neuter Requirements

While k9HS does not impose spay/neuter decisions on any pet parent, compliance with this law is mandatory for participation in k9HS programs. We reserve the right to decline to work with or cease ongoing work with any dog that does not meet this requirement. As required by the City of Long Beach Municipal Code § 6.16.085, all dogs over six months of age must be spayed or neutered unless exempt under specific medical or breeding permits. 

Spay/Neuter Policy for k9HS Services:

• All dogs must be spayed or neutered to participate in daycare services.

• Dogs over the age of one year must be spayed or neutered before enrolling in any k9HS training programs.

• All training services for dogs exhibiting reactivity or aggression are only available to clients whose dogs are spayed or neutered in compliance with City of Long Beach, CA regulations. Clients outside of Long Beach, CA are advised to follow their local laws and ordinances.

These requirements are in place to ensure a safe and controlled training environment for all participants. Clients who choose not to spay or neuter their dogs may seek alternative training services outside of k9HS. Failure to comply with these requirements will result in the denial or termination of services. k9HS reserves the right to request proof of spay/neuter status before accepting any dog into its programs.

1.7 Reporting Physical Abuse

k9HS is dedicated to humane, ethical dog training and compliance with Long Beach Municipal Code and California Penal Code § 597, which prohibit physical abuse such as kicking, punching, suffocating, or electrocuting an animal. Our goal is to educate clients on humane handling and ensure compliance with local laws and k9HS standards.

While k9HS prioritizes education for our human clients, we reserve the right to report clear instances of physical abuse to the appropriate authorities, including Long Beach Animal Care Services and local authorities in the client’s corresponding locations. Clients acknowledge that k9HS, its employees, trainers, and contractors are legally required to report suspected abuse and shall not be held liable for any reports made in good faith.

Clients engaging in physical abuse may have their services terminated immediately and be prohibited from future participation in k9HS programs. 

1.8 Non-Discrimination and Inclusivity Policy

k9HS is committed to fostering an inclusive, respectful, and safe environment for all clients, staff, and community members. We uphold a zero-tolerance policy for discrimination, harassment, or exclusion based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected category under Long Beach Municipal Code and California state law.

Clients, employees, trainers, and contractors are expected to interact with mutual respect and professionalism at all times. Any form of racism, homophobia, transphobia, sexism, ableism, or other discriminatory behavior will not be tolerated. Violations of this policy may result in immediate termination of services and/or removal from k9HS programs.

k9HS reserves the right to refuse service to any individual or entity that does not align with these values of diversity, equity, inclusivity, and respect for all.

2. FEES AND PAYMENT

2.1 Pricing

Enrollment fees and pricing for programs are subject to change.

2.2 Payment Terms

Payment is due in full at the time of enrollment. All services and sessions need to be prepaid before scheduling. 

2.3 No Refund Policy

There are no refunds under any circumstances for private training, school program services, online courses, or online training. The value of each pricing plan includes the cost of marketing, operations, equipment, intake, preparation, and training plan creation / implementation, which does not allow sessions to be valued in a manner that can be refunded. 

• For School Day sessions, clients must provide at least twenty-four (24) hours' notice prior to the scheduled session start time to receive a full refund. If cancellation notice is provided less than twenty-four (24) hours but more than twelve (12) hours prior to the scheduled session start time, the client will receive a credit for a future School Day session. Cancellations with less than twelve (12) hours' notice will be considered a completed session and charged accordingly.

• No refunds are available once an in-person or online training program or course has started.

3. SCHEDULING AND ATTENDANCE

3.1 Scheduling

Clients are responsible for scheduling and attending classes or sessions as agreed.

3.2 Cancellations

• Clients may reschedule or cancel one (1) pre-scheduled private session, pop-up or tutoring session without penalty. Any subsequent cancellation or rescheduling of these session types with less than twenty-four (24) hours' notice will be considered a completed session and charged accordingly.

• For School Day sessions, clients must provide at least twenty-four (24) hours' notice prior to the scheduled session start time to receive a full refund. If cancellation notice is provided less than twenty-four (24) hours but more than twelve (12) hours prior to the scheduled session start time, the client will receive a credit for a future School Day session. Cancellations with less than twelve (12) hours' notice will be considered a completed session and charged accordingly.

• For both in-person and online group classes, clients must provide at least twenty-four (24) hours' notice prior to the scheduled class start time to receive a full refund, provided the class has not already sold out. Cancellations with less than twenty-four (24) hours' notice will not be eligible for a refund.

3.3 Absences

Missed sessions cannot be refunded or rescheduled beyond what is outlined in the cancellation policy.

4. LIABILITY, INDEMNIFICATION, AND PET CARE POLICIES

4.1 Assumption of Risk

Client acknowledges and assumes all risks associated with participation in k9HS programs, including but not limited to:

• Injury to Client or Dog

• Loss or death of Dog

• Damage to property

• Disease transmission

• Interaction with other dogs

4.2 Waiver of Liability

Client hereby releases and holds harmless k9HS, its employees, contractors, and agents from any and all claims, demands, liabilities, losses, damages, and expenses (including attorneys' fees) arising out of or relating to Client's participation in k9HS programs, even if caused by negligence, intentional or willful conduct.

4.3 Death, Injury, or Loss of the Dog

k9HS is not liable for any injury, illness, death, or loss of the Dog while under the care of k9HS or during any k9HS program.

4.4 Damage to Property

k9HS is not responsible for damage to the Client’s home beyond the control of the assigned trainer or caretaker, including but not limited to leaks, electrical issues, and acts of nature. k9HS will attempt to contact the Client or their emergency contact before taking any necessary actions, and any repair costs incurred must be reimbursed within 24 hours.

4.5 Security and Home Access

K9HS is not responsible for any property loss or damage. K9HS does not retain client keys. Clients are solely responsible for providing and maintaining a secure, theft-proof lockbox, properly installed and affixed to the property, for the purpose of providing K9HS staff access. K9HS assumes no liability or responsibility for any property loss or damage arising from unsecured keys, the actions of any third party with access to the property, or any other access-related issues. Any access codes provided by the client to K9HS will be treated as confidential information and securely handled by K9HS staff.

4.6 Emergency Veterinary Care

k9HS is authorized to seek emergency veterinary assistance at the Client’s expense if deemed necessary during training, daycare, or boarding. Client agrees to reimburse k9HS within 48 hours for any veterinary costs incurred.

4.7 Outdoor Supervision

Clients are responsible for ensuring their home is pet-proofed, including secured fencing and gates. k9HS is not responsible for the injury, loss, or legal consequences of any pet that escapes due to unsecured premises.

4.8 School, Boarding and Daycare Policies

Client acknowledges that school, group daycare and boarding services pose inherent risks, including exposure to illnesses such as kennel cough, giardia, and minor injuries from play. k9HS takes extensive precautions but cannot guarantee illness-free environments. Dogs must be up-to-date on

all required vaccinations to participate. Upload your dog's vaccination records below.

4.9  Activities in Public Spaces or Training Studio

Client acknowledges that participation in training sessions, group classes, daycare, and boarding services conducted in public spaces or the k9HS training studio involves inherent risks for both dogs and human participants. These risks include, but are not limited to, exposure to contagious illnesses such as kennel cough and giardia for dogs; minor injuries from interactions with other dogs; slips, trips, and falls for human participants; bites from dogs; and encounters with unfamiliar people, animals, or environmental hazards beyond k9HS's control. While k9HS implements rigorous safety protocols and sanitation measures, it cannot guarantee an illness-free or risk-free environment. Clients agree to ensure their dog is up-to-date on all required vaccinations and assume full responsibility for any health, injury, or behavioral incidents that may arise from participation in these activities, including but not limited to those caused by other animals, environmental conditions, interactions with the public, or the presence of strangers. Additionally, clients acknowledge that their participation in training activities is voluntary and assume responsibility for their own safety while attending k9HS programs.

5. PHOTO AND VIDEO RELEASE

Client grants k9HS the irrevocable right to use their name, image, likeness in photographs and videos of the Dog and Client during k9HS programs for marketing, promotional, and educational purposes, including but not limited to:

• Website

• Social media

• Brochures

• Testimonials

• Online courses

• Commercials

6. INDEMNIFICATION

Client agrees to indemnify and hold harmless k9HS, its employees, contractors, and agents from and against any and all claims, demands, liabilities, losses, damages, and expenses (including attorneys' fees) arising out of or relating to Client's breach of this Agreement or Client's use of k9HS services.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of California.

8. MODIFICATIONS

This Agreement may not be modified or amended by either party except for mutual agreement by the parties in writing.

9. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

10. NOTICES

All notices and other communications hereunder shall be in writing and shall be deemed duly given when delivered personally or sent via certified mail to the respective addresses provided.

11. WAIVER

No waiver of any term or condition of this Agreement shall be deemed a waiver of any subsequent breach of such term or any other term.

12. BINDING EFFECT

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns.

13. ARBITRATION

Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration in the State of California.

14. ATTORNEY'S FEES

In the event of any litigation arising out of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs.

15. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements or understandings.

16. TERMINATION

This Agreement may be terminated by either party with 7 days' written notice, as well as termination for breach (immediate), termination for non-payment (immediate), termination for infringement of non-solicitation violation (immediate).

17. SIGNATURES

By signing below, both parties acknowledge and agree to the terms outlined in this Agreement.